1. How do I place my order?
Ordering online from Cutewe.com is easy! When viewing an item, simply select the size, color and quantity needed and then click "ADD TO SHOPPING CART" Once you have your desired items in your shopping cart, simply click the "PROCEED TO CHECKOUT" button. You will then be prompted to either "sign in to your account" or to "create a new account". Next, enter any discount coupon codes or Z Points that you may want to use to discount the price. Finally, you will be directed to complete the Shipping address, shipping method and payment method. A confirmation email will be sent to your registered email address containing the contents of your order!
2. Can I order by phone?
Unfortunately, we do not take orders over the phone at this time. However, you may order directly from our online website or on your smartphone in the near future.
3. How long can items be stored for in my shopping cart?
The shopping cart your account is linked to will retain its contents up to 30 days. This applies to all customers.
4. An item added to my shopping bag was sold out.
The item is only reserved once your purchase is completed during the checkout process. If an item is extremely popular and in limited stock, it might be sold out once you reach the checkout. An item added to your shopping bag is saved for a total of 30 days, however stock availability cannot always be guaranteed. You are therefore encouraged to submit payment as soon as possible.
5. Do you restock items that are sold out?
Unfortunately, we do not restock most of our items. However you can vote for the out of stock item to be restocked.
To review all of your tracked items, simply log in and go to your account. Check the Notify in Stock section to see which of the items have been restocked and brought back to our online store for purchase.
6. How do I know what size to choose?
You can check the handy Sizes Guides on the product page and view our Size Charts for easy reference.
7. Can I cancel/make changes to the order I just placed?
It is only possible to make a change to your order within 1 hour of placing it and if the order has not been processed. We process orders very quickly, so changes and cancellations cannot always be fulfilled. You must immediately contact our Customer Care team (within the hour) with your change/cancellation request details included. You are strongly advised to use our Live Chat service on our Contact Us page. This will minimize the processing delay with your order due to the changes being made.