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Everyone who shops on receives the following guarantees:


    30 Day Returns Guarantee

    Items can be returned/refunded or exchanged within 30 days of receiving as long as they are unwashed, unworn and unused.


    Full Refund For Damaged Items

    You can get full a refund if the product you receive is faulty damaged/broken or soiled upon arrival.


    Full or partial refund if the item is not as described

    Any products can get a full or partial refund if they are not as described. You may return the item for a full refund, or accept a partial refund to keep the product.

How Does Buyer Protection Work?

Welcome to cutewe, we aim to provide an extensive range of high quality, trendy fashion clothing, together with a professional service dedicated to our valued customers from all over the world. In order to guarantee our customers an amazing shopping experience, all items are individually inspected by our Quality Control Team before shipment. Our Customer Service Department is always at your service.

    • 30 Day Returns Warranty

      If for any reason you are dissatisfied with any item(s) purchased from cutewe, simply contact our Customer Service Department. You can return the product within 30 days after receiving the delivery. We will always offer the best solution for our customers.

    • Get a Solution

      Steps to contact us:
      Please contact us immediately at our Customer Service Department describing the issue in detail, including the return reason, along with your order number and part number of product. For defective, incorrect or not as described items, please send us a clear picture or video of the problem.
      Our Solutions:
      1.CUTEWE responsibility
      If our company is responsible for the issue, we will allow a return to our warehouse for a refund and/or an exchange. Once we receive the item, we will offer compensation or resend for free a replacement at our expense.
      2. Customer's responsibility
      If the customer has ordered an incorrect size, product or simply wants to exchange the item, we can also allow a return.
      The customer is responsible for the shipping fee for an exchange, and we will refund the original product cost upon receiving the returned item. All shipping fees are non-refundable.

  • Notes about Warranty

    All returned items must be in brand new condition, unused/unworn, unwashed, with all original tags and their original packaging intact.
    All returns must first be approved by our Customer Service Team, if approved, you will be provided with an RMA number. Returned items without a corresponding RMA number and/or not matching the requirements listed above will not be accepted.


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